I’ve talked before about particularly poor practices in the SEO industry, and it probably won’t come as a surprise to you that most of these poor practices are performed by poor companies. The thing is that you may already be dealing with, or even working for a total deadbeat company, and you don’t even know it yet. Want to know how to tell if they’re one to avoid? I’ve outlined ways for you to do just that starting below.
1. When speaking to clients, they use big terms like ’search engine saturation fluctuation’, and ‘the latest Google algorithm update for it’s supplementary index’
Both of the above are techy ways of saying “your rankings have all dropped and we have no idea why, but don’t you dare think about not paying us”. This is one of the mose deceiptful underhanded tactics in (rather common) use, and is purely employed to scare the client into thinking that there is no way that they could possibly understand the inner workings of SEO.
You wouldn’t hear a designer telling a client that he couldn’t use a black font on a grey background ‘due to line-height restrictions, colour combination inter-relationships, and negative space deviation’. Yet SEO companies know that if they told the truth (IE: “we have extremely limited control over where Google ranks you”) then their business model would be deadz.
2. They have lots of ‘business awards’ posters hanging on the office walls.. but all of them are about 5 years old.
This is a sure fire way to tell that an SEO company might once have been great, but they definitely aren’t any more. A business worthy of awards gets awards, they don’t just continue to be great and suddenly fail to get any recognition. This is most common for SEO companies who started out brilliantly by helping local businesses at affordable rates, but then got some ‘big ideas’, bumped up their prices, and started trying to be a corporation rather than a business.
3. When you call them you get a “he’s in a meeting” response from the person who just had you on hold.
Here’s a piece of information for you – the overwhelming majority of SEO companies aren’t big enough for someone to need to check who’s in a meeting. Chances are that everyone is in one open plan office, and you (dear friend) are being given the fob off (again).
4. Your monthly reports don’t really tell you what work has been done.
All too often (and I seriously have seen this a lot of times now) an SEO company’s idea of a ‘report’ is a whole bunch of statistics copied and pasted onto a rather lengthy and unformatted document, but there isn’t a whole lot about what work has been carried out and how long it took.
If you’re paying an SEO company, you’re well within your rights to ask exactly what work is being done and how long each piece has taken. Don’t accept positive statistics as a sign of success – I don’t SEO this blog at all and yet it’s statistics still improve every month because I put in all the hard work at the beginning!
5. They think that link building is ’specialist work’.
I’ve got news for you.. it’s not. Link building is the process of going out onto the big wide interwebz and dropping links back to a website wherever possible. Most commonly on blog comments, forums, and business directories. This work consists of typing in a title, and a url, and can be easily completed by a 14yr old with some motivation and the offer of £20 at the end of the day. Anyone who tries to tell you otherwise is simply lying.
I Could Go On
And I will in part two of this post, ‘5 MORE Ways To Tell You’re With A Deadbeat SEO Compay’ next month!
SEO is a very closed industry and not rightfully so. It’s one of the few industries where it pays not to share any techniques because if your competition knew about them then they could use them – you can’t patent 301 redirects or title writing techniques.
Because of this it’s become standard to charge a lot and explain a very little – something which I personally don’t agree with. Hence the reason for this blog, to tell you exactly what works (and what doesn’t) without charging you a penny.
Don’t get me wrong, there are some great and very open-minded, friendly SEO companies out there but there are a whole lot of deadbeats who only care about your money.
What do you think? Are you working for an SEO company who falls into some of the above categories? Or are you paying an SEO company and you don’t quite understand what for? Let me know in the comments!
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October 8th, 2008 at 10:05pm
New Blog: 5 Ways To Tell You’re With a Deadbeat SEO Company http://tinyurl.com/4u2nax
October 8th, 2008 at 10:15pm
Great Post John. It’s so very true that there are a lot of SEO companies out there that aren’t good. It’s the same with Web design companies. Anyone can say they are one but only a few are good enough to actually be one.
October 8th, 2008 at 10:53pm
I love how you hold no punches. I worked for a company that were guilty of pretty much all of the above once, am very glad to not have to bullshit clients anymore.
Bottom line is, if things aren’t completely transparent, someone’s hiding something.
October 8th, 2008 at 11:18pm
Thanks guys,
@Seth – Thing is with design and development you can SEE what work has been done and there are specific rights and wrongs when it comes to how stuff is done. Seo is so ambiguous that it gets away with a lot more.
@Spencer – Agree 100% transparency and honesty is the only way to really succeed.
October 9th, 2008 at 7:32am
I agree with you about link dropping, but I don’t really think its work that can be done period. Most blogs have nofollow on their commenting systems, and when google finds you on a farm they make you *pay*. I believe SEO companies are mostly worthless anyways, if you have good content, and a well structured website Google is designed to do the work for you!
October 9th, 2008 at 9:05am
Brilliant post…
Deadbeat SEO companies should be NUKED of the planet.
October 9th, 2008 at 9:26am
I’ve worked for people like the above. It’s pretty depressing when you know they are being taken for a ride. Luckly that is not the case anymore (as I’ve since moved on).
But these articles are great, and a great source inspiration in our own SEO campaigns.
October 9th, 2008 at 11:13am
@Daniel – completely agree with you, and what you said is actually the subject of my next post this evening!
@Justin – couldn’t have said it better myself
@Simon – yep, completely with you there and really appreciate the kind comment! :)
October 9th, 2008 at 4:13pm
How about this for a tactic that is still being used by companies at the scummier end of the spectrum, as well as a few that should know better:
http://www.seomoz.org/ugc/guaranteed-rankings-methodology-of-a-shady-business-tactic
Nasty, eh?
Kudos for SEOmoz outing it, and also publishing stuff about how things should really be done:
http://www.seomoz.org/ugc/small-business-seo-its-about-education-and-empowerment
October 9th, 2008 at 4:33pm
Great post. We’ve been getting a lot more SEO work lately (we are primarily designers/developers), and almost all of our current SEO clients have been burned by one or many of these things at some time.
We try to take as pragmatic an approach as possible and let the results speak for themselves. Itemized lists of what was done to achieve those results always seemed like a no-brainer to me—would you let your mechanic charge you to “make your car run better” without telling you what he did?
October 9th, 2008 at 5:34pm
” Link building is the process of going out onto the big wide interwebz and dropping links back to a website wherever possible. Most commonly on blog comments, forums, and business directories.”
Hm. We call that SPAMMING on our side of the pond. Not to mention the fact that a lot of those links won’t pass value.
Interesting post nonetheless.
October 9th, 2008 at 6:32pm
@g1smd – thanks for posting the links! I’ve got a lot of respect for SEOmoz and completely agree with their stuff!
@Sean – thanks for the kind comment, and excellent point – glad I’m not the only one who’s witnessed such blatant disregard for what I can only think to call ‘trading standards’ ?
@Michael – That’s what I call it too ;) see:
http://www.eggrage.co.uk/real-seo-is-not-spam/